Type of Publication: Article in Collected Edition

Towards a Reference Value Catalogue for a company-specific Assessment of the IT Business Value –Proposing a Taxonomy to select IT impacts from existing Catalogues

Author(s):

Seufert, Sarah; Wulfert, Tobias; Wernsdörfer, Jan Eric

Title of Anthology:

Proceedings of the 29th European Conference on Information Systems (ECIS)

Location(s):

Marrakesh

Publication Date:

2021

Link to complete version:

https://aisel.aisnet.org/ecis2021_rip/34/

Citation:

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Abstract

Despite a general agreement on the business value of information technology (IT), the determination of the link between organizational performance and IT investments is still a challenge. Organizations worldwide heavily invest in IT without evidence of productivity improvements. We propose value catalogues as a starting point for the identification of IT business value in an organization. Since the values vary depending on the organizational context, a company-specific value catalogue is necessary. To avoid the repeated development of a catalogue for each new IT investment, a company-specific reference value catalogue is required. Applying a design science research method, we identified four steps to develop this reference value catalogue: catalogue selection, impact selection, hierarchy establishment, and quantification determination. In this paper, we focus on the first step, which resembles the rigor cycle, and develop a taxonomy for 32 existing IT value catalogues, which form the basis for the next three steps.