Wir freuen uns, dass der Artikel Aisle be Back: State-of-the-Art Adoption of Retail Service
Robots in Brick-and-Mortar Retail von Luisa Strelow, Michael D. Harr und Reinhard Schütte auf der “20th International Conference on Wirtschaftsinformatik” veröffentlicht wurde.

Abstract:

 Facing acute staff shortages, brick-and-mortar (B&M) retailers increasingly rely on technology to sustain operations. Retail service robots (RSR) promise to fundamentally transform retail. However, a holistic overview of their adoption remains elusive. Employing a dual research design, we take upon a task-specific perspective to synthesize the state-of-the-art adoption of embodied RSR
in B&M retail. Findings indicate that RSR are predominantly adopted for infor-
mation exchange and goods transportation, significantly enhancing customer ser-
vice and operational efficiency. Nevertheless, opportunities for more enhanced
communicative and anthropomorphic interaction with customers have not been
leveraged yet. We therefore contribute to the theoretical understanding of RSR
adoption by providing researchers and B&M retailers alike with valuable insights
on the state-of-the-art of RSR adoption. As a result, we establish an illustrative
foundation for future research and derive adoption gaps, which B&M retailers
could leverage to advance RSR development and enable broader RSR adoption.